Job Details

Job Title -Help Desk Specialist

Location - Harrisburg PA ,17101

Duration – 6 months or Extended.

Rate - Depends on Experience

Responsibilities:

Help Desk Specialist will assist Relationship Managers in supporting and enhancing the business relationship with assigned municipalities and/or members. This role involves coordinating business development, managing pension plan contracts, ensuring client satisfaction, and resolving disputes.

Client Management:

• Assist with maintaining accurate and compliant client paperwork, files, records, and documentation.
• Coordinate client meetings and appointments, and prepare and distribute meeting agendas, minutes, and action items.
• Serve as a point of contact for municipalities and members, handling inquiries and resolving issues promptly and professionally.
• Prepare client communications, reports, and presentations as needed.

Essential Functions:

• Communicates effectively, both orally and in writing.
• Interprets applicable policies and procedures.
• Organizes, prioritizes, and monitors work assignments.
• Develops and finalizes correspondence, presentations, contracts, and reports.
• Establishes and maintains effective working relationships.
• Understands pension administration concepts and practices.
• Applies legislative and policy requirements.
• Diagnoses and troubleshoots problems.
• Uses personal computer, associated software, and standard office equipment.
• Logs and tracks correspondence and client communication.

Required Skills and Experience:

• Effective oral and written communication skills.
• Ability to interpret and apply policies and procedures.
• Strong organizational and prioritization skills.
• Experience in developing and finalizing documents and reports.
• Ability to establish and maintain effective working relationships.
• Knowledge of pension administration concepts and practices.
• Understanding of legislative and policy requirements.
• Problem diagnosis and troubleshooting skills.
• Proficiency with personal computers, software, and standard office equipment.
• Experience logging and tracking correspondence and client communication.